• NOC Engineer

    Job Locations US-TX-Corp - Westlake
    Type
    Regular Full-Time
  • Mission

    NOC Engineer

     

    Who We Are

    Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com.

     

    The Solera Way

    Solera’s uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability).  We define our mindset using Our 3H’s: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits.  The principles, drills, and values associated with the Solera Way have been fundamental to Solera’s success and our ability to grow, continuously change, and innovate.

     

    Are You Uncommon?

    We’re on the hunt for an experienced NOC Engineer who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed. 

    This NOC Engineer will be the technical expert for Solera monitoring toolsets, helping the organization through a transformation including process and technology. The individual hired for this role will partner across IT SME groups to ensure reliability to Solera’s most critical systems. This is a hands-on technical role that contributes to the success of by managing enterprise monitoring of critical and non-critical system layers through the implementation of various measuring and monitoring systems. This position is a strong advocate and catalyst for continual process and technology improvements related to all aspects of monitoring including Network, System, and Application Performance, Capacity, Health, Availability, etc. This role will provide support for the enterprise IT monitoring capabilities by maintaining, managing, and improving various management tools and reports which seek to proactively identify and escalate issues and problems across team boundaries.

    Position 80s

    What You’ll Be Doing

    At Solera, we believe in providing clarity and focus to what our volunteers are responsible for – their mission.  The 80’s, as we call them at Solera, are the employee’s priorities associated with their role or mission.  The mission 80’s for this role, are:

    • Improve monitoring tools and dashboards
    • Ensure all alerts create tickets within our ITSM tools
    • Perform Tier 1 and 2 trouble shooting and provide real-time updates in the ITSM tool

     

    Additional responsibilities of the role include:

     

    • Design, re-engineer, implement, manage & develop monitoring tools, such as Solarwinds, Nagios, etc. that will be used to support monitoring systems heart rate and capability. ICINGA and Nagios expertise is given priority.
    • Help promote ICINGA as the single view for all monitoring systems.
    • Setup and utilize monitoring tools, to discover and monitor a large IT infrastructure for potential problems. Problems could include network performance, power, malware intrusion, server faults, bandwidth capacity, storage capacity, server disk utilization, middleware, application performance, as well as memory and processor utilization.
    • Work with the Network/Infrastructure/Monitoring teams to develop and advocate for standard procedures to respond to fault, power, capacity or utilization alerts.
    • Help configure alerts to populate incidents within ITSM tool ServiceNOW.
    • Develop robust reporting performance analysis from various performance reports for internal and external distribution.
    • Proactively identify system deficiencies and assist in root cause analysis of system issues to minimize impact and future occurrence. Escalate issues as warranted.
    • Review performance and capacity data and perform trend analyses to detect present and potential problems.
    • Assist in maintaining standard SLA’s, OLA’s and system/application thresholds
    • Perform analysis of system data and analysis opportunities for technical and operational improvements.
    • Execute initiatives to reduce failures, defects and improving overall performance.
    • Utilize industry resources to identify new and innovative techniques, automation and best practices.
    • Contributes to technical presentations to educate teams on how to improve performance and capacity.
    • Ability to make timely recommendations to effectively solve problems, using independent judgment consistent with standards, practices, policies, procedures, regulations, and/or law.
    • Ability to work in a team/group setting and collaborate by providing transparency in performance results.
    • Must be available to work an on call rotation to support Major Incidents 7x 24. Some evening and/or weekend work as necessary based upon workload.

     

    Qualifications

    Are You Qualified?

    • Required A High School or GED
    • Preferred An Associate's Degree in a related field or graduate from a technical school in information systems or information technology or related field
    • Preferred A Bachelor's Degree in a related field

    Candidate Experience:

    • Required 4+ years of experience in managing IT incidents or problems, or working with customers in a service desk environment or other IT support organization
    • Demonstrated experience in NOC environment or IT Engineer role

    Candidate Skills:

    • Advanced Demonstrated interpersonal/verbal communication skills
    • Advanced Demonstrated customer service skills
    • Demonstrated organizational skills
    • Ability to multi-task
    • Required Intermediate Microsoft Word
    • Required Intermediate Microsoft Outlook
    • Required Intermediate Microsoft Excel
    • Preferred Intermediate Other High-level knowledge of networking, Windows and UNIX operating systems, databases, application development
    • Preference given to individuals with ServiceNOW experience

    Licenses and Certifications:
    A license in one of the following is required: 

    • Preferred Other ITIL v3 Foundations certification
    • Preferred CompTIA Certified in any discipline or ability to obtain within the first 3 months of employment
    • Preference given to individuals who have Microsoft, Networking, VMWare, or other enterprise certification(s).

    Technical Skills:

    • Network and System documentation and mapping experience, using Visio
    • Creating standard and customized alerts for Enterprise IT Monitoring solutions.
    • Building and developing application performance monitoring
    • Demonstrated ability to deliver threshold guidance for alerting
    • Advanced experience with Solarwinds monitoring software, preferred
    • Advanced experience with Nagios monitoring software, preferred
    • Advanced experience with ICINGA monitoring software, preferred
    • Working knowledge of network protocols and routing, network, server, and host operating systems
    • Ability to present complex data to groups of internal and external customers in a clear and concise manner
    • Advanced Network or Server Performance Analysis and debugging in a global environment Experience working with no less than three of the following is required:
      • Windows 2000/XP Professional clients
      • Citrix Metaframe XPe ICA and/or web clients
      • Working in a helpdesk environment
      • Microsoft System Admin/Engineer
      • Network Admin/Engineer
      • Unix Amin/Engineer
      • Storage/Backup Admin/Engineer

     

    Our Space

    We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera’s work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.

     

    We also embrace wellness. Whether it is our onsite or offsite workout centers, nutritional meals and beverages, or endless snacks for focus and energy.  This wellness plan is our commitment to healthy living, which spans across our office environments.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed